Response
 
 
no of insurance (19)
  Over all Response Rating
 
Coverage 71.6%
Cost 85.3%
Customer Service 64.2%
Claims 56.8%
   

Response

About Response

The Response Insurance serves customers in more than 44 states. They believe that customers are their most valuable assets and they value their relationship with them, and thats the reason they offer them with the very best rates and service in the industry. Response serves offers different insurnace products to meet the needs of the people they are not only the provider of car insurance but in many states Response is there for homeowner and umbrella (liability) insurance needs as well.

It provides insurance at moderate prices for the consumer and the customer service representatives makes sure that all your queries get cleared soon or later but definetly is guaranteed. Apart from that you can also get special discounts when you opt for Response for your insurance needs. The coverage given by the company protects you as well as your family in case of unavoidable situations, major or minor injuries or other claims related with vehicles or home.

The different reasons for buying car insurance from Response Insurance are:

  • Excellent 24 hours customer service
  • Good financial backing
  • Safe drivers are given priority for insuring
  • Discounts offered on direct purchase

Tell us what you think ! Let us know the Strengths and Weaknesses of Response ! Write unbiased opinions,share them with other customers and help them choose the best plan !
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Type of Insurance

Rating ( 1-5 )

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5
Coverage
Cost
Customer Service
Claims

Rate on a scale of 1 to 5, with 5 being the best

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By
Location bronx,New York
Type of Insurance Auto Insurance
Date: 04-14-2010
   
Coverage
Cost
Customer Services
Claims
Summary
best prices overall my insurance did not go up after a claim..
 
By
Location Edmonds,Washington
Type of Insurance Auto Insurance
Date: 02-27-2010
   
Coverage
Cost
Customer Services
Claims
Summary
Best price ever. No one can beat it. And I've quoted them out for the past few years..
 
By Chris
Location Chicago,Illinois
Type of Insurance Auto Insurance
Date: 01-23-2010
   
Coverage
Cost
Customer Services
Claims
Summary
I tried Response Insurance for two years on two automobiles I owned. Paid my premiums on time and on the second renewal, was shocked when my rates increased by over 40%. I called and was told that they had to make up losses they suffered in the stock market so rates were going up. I chose to let the policy lapse and did not renew when they sent the bill. Did not hear from them again other than another reminder to pay my bill. About 4 months later I started getting calls and bills from a collection agency for unpaid premiums. I told them my obligations with them ended when the policy expired. They seem to think differently and now I am trying to fight them off. I have yet been provided with any documentation which substantiates their claim. I refuse to pay them and would advise you stay away from Response/Warner Insurance..
 
By Ins. Customer
Location Winter Haven,Florida
Type of Insurance Auto Insurance
Date: 03-25-2009
   
Coverage
Cost
Customer Services
Claims
Summary
It great at a great cost, the only bad thing I can say about it is you can't pay it on line..
 
By Thom K
Location Clinton ,Missouri
Type of Insurance Auto Insurance
Date: 01-23-2009
   
Coverage
Cost
Customer Services
Claims
Summary
Slow, Had a claim on December 15 and it is now January 23 and still waiting a check. THey are hard to get to return your telephone calls. Sorry to say the slowest of service..
 
By Mike
Location Western Pa.,Pennsylvania
Type of Insurance Auto Insurance
Date: 08-17-2008
   
Coverage
Cost
Customer Services
Claims
Summary
I have been with Response for many years and am a satisfied customer. My rates are low - customer service is very curtious and helpful - had no problem when I had to submit a claim. Thank you.
 
By Spencer Busch
Location newark,Delaware
Type of Insurance Auto Insurance
Date: 06-25-2008
   
Coverage
Cost
Customer Services
Claims
Summary
I was injured by an individual insured w response, it has been more than a week a they still have not responded to my claim. When I contacted them and finally got the adjuster, she acted as if she had no clue and claims she still had not contacted their insured. I contacted my company encompass, on friday at 2:40 pm, they got back to by 4:20. Response is one of the most unresponsive companies to deal with..
 
By Dixie
Location Bullhead City,Arizona
Type of Insurance Auto Insurance
Date: 05-30-2008
   
Coverage
Cost
Customer Services
Claims
Summary
These people do have some strange policies. I called about a rate quote that was sent to me and we were just about to seal the deal when she asked if there were any other drivers, I stated that my mom sometimes drives the car, but because she doesn't live with me, the girl stated she would have to get special approval for such a thing, and when she came back she stated she was still working on it, as they usually don't insure people under "these circumstances" making it sound as if I were odd because someone else occasionally drives my car??? Not switching to them..
 
By
Location Minneapolis,Minnesota
Type of Insurance Property Insurance
Date: 05-28-2008
   
Coverage
Cost
Customer Services
Claims
Summary
Had extensive roof damage. American Family put us through the ringer and would only give us $6,000.00 towards a $48,000.00 replacement cedar shingle roof..
 
By
Location Phoenix,Arizona
Type of Insurance Auto Insurance
Date: 03-20-2008
   
Coverage
Cost
Customer Services
Claims
Summary
This company indeed has some strange policies! I was told that I cannot be insured by them because I own two vehicles (My regular car and a work truck) and I am single. I was told they will not insure more vehicles than there are drivers. If the other complaints are true, You should make sure all of their policies are clear and understood before you sign up with this company..
 
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